Seller Rating:
Susan has expert-level knowledge about real estate. She communicated efficiently and effectively and shared helpful examples to illustrate the concepts she was explaining. During the critical days of negotiations, she was a measured, confident, and calm advocate.
Seller Rating:
Your customer survey rating system needs to be expanded. My agent Susan Pruden is certainly beyond the rating of "excellent." How about "miracle worker?" I needed to sell my beloved & overstuffed home I've been living in for 36 years. Susan quickly familiarized herself with all aspects of my complicated situation. Her invaluable information & advice about current & recent trends, ideas, tasks, schedules, options, etc showed me it was possible to pull off the unimaginable & impossible (as it appeared to me) in a wonderfully quick time line. Her patience with this senior layperson will never be forgotten. She fully knows that the devil is in the details, and gets all those many many details locked down! An example: Susan was within 3¢ of the exact figure at settlement! Now that's impressive! Thoroughly professional, truly talented, a wonderful sense of humor & a joy to work with, I very extremely highly recommend Susan Pruden, without reservation. Susan is way more than "excellent."
Seller Rating:
Very knowledgeable, professional and dedicated. She is very attentive to customer needs, and pleasure to work with.
I would recommend her to anyone. She was a tremendous help to my mother and my family once before.
Seller Rating:
Susan is a great agent, but she is better as a human being. In addition, her professionalism was outstanding from beginning to end. She made the process simple and we always knew she would do the right thing for everyone. My wife and are fortunate to have worked with Susan. Thanks.
Buyer Rating:
Susan gives excellent advice and guidance and is very responsive to questions.
Buyer Rating:
We met Susan at an open house while we were just browsing. We were first time homebuyers and new to the area, so didn't know anyone or even what we were looking for in a buyer's agent, but she made an immediately good impression.
Susan was clearly on our team from the get-go and went above and beyond to always be available for a last minute open house request. Extremely punctual, professional, and frank communication style.
We lucked out with Susan. She was pretty much just perfect for us.
Seller Rating:
She was generous with her guidance and led me to a very satisfactory result. I can't imagine having anyone else as my agent.
Seller Rating:
Susan was very knowledgeable of the local area and the market overall. She was able to put together a very seamless transaction while we were selling 100% remotely.
Seller Rating:
We've seen many yard signs for Susan in the neighborhood over the years and heard from people how good she was to work with.
Susan made the process far easier than we expected.
Susan always had time for our questions and did a phenomenal job guiding us through the process.
Susan exceeded our expectations in getting our house sold in a short time.
Seller Rating:
This is the second property that we have sold using Susan Pruden as our listing agent. Susan is very knowledgeable of the area and keeps up to date regarding sales trends and market fluctuations. She was available to answer questions and address our concerns in a timely manner. Susan did an outstanding job of preparing us for the sales process and what to expect, and was always courteous and respectful. I will use her for my future real estate needs and will highly recommend her services to family and friends.
Seller Rating:
Susan was highly recommended to us by a friend. She was very knowledgeable about the neighborhood we were selling in which has a lot of complicated rules being a co-op. That was high on our list of reasons for picking her. She was extremely attentive and timely, responding to my emails and calls immediately. All of her recommendations were knowledgeable and steeped in years of being a realtor.
I didn't randomly select excellent for all of these categories. She truly excelled in each of them. I couldn't have asked for a more attentive and professional realtor. Thank you so much.
Seller Rating:
Agent is active in community affairs, knows the community well, offers helpful advice to many community members on a local email listserv, and is respected for her local knowledge
The house sold immediately -- the first prospective clients who came to view the house offered to buy it. Susan played an enormous role in everything leading up to that -- most notably, dealing with the contractors who prepared it for sale. This lasted for many months and was excruciating. I appreciated Susan very much during this process.
Susan's initial presentation during which she educated me about the process and what to expect was excellent. I had experience selling houses, and her straightforward professional approach was the best. Susan also handled a potentially awkward situation very professionally : her company worked with contractors. Based on her recommendation, I hired them and had a terrible experience with them. Susan remainced straightforward, clear and professional throughout this experience. At times, she served as my advocate. At other times, she represented Century 21 which had a business relationship with the contracting company. She navigated this in a fair and reasonable way. The bottom line was that she was always calm, clear and professional, and she got results.
I did not meet any other Century 21 New Millennium staff, but I did meet the Curbio contractors with whom Century 21 New Millennium works -- and whom the company strongly recommended. If Century 21 New Millennium continues to work with Curbio, I would be highly motivated to discourage anyone from working with Century 21 New Millennium.
Buyer Rating:
I was pleased that Susan Pruden investigated the market and the sales in the area of a property that I was interested in. That saved me from doing an appraisal contingency and saved me money too. I would definitely use her services again and will recommend her to a future buyer or seller.
Buyer Rating:
We liked Susan so much the first time, we came back to her again to help us buy a new home. She is easy to work with and her breadth of experience was invaluable in navigating the current market, as well as some unexpected delays and contingencies with the purchase of our new property. 100% would use her again!
Seller Rating:
Susan was truly a pleasure to work with in all aspects of my house selling experience. She is very knowledgeable about the real estate market and about the neighborhood where we live. That is the primary reason I decided to use her as my realtor, because of her long/vast experience and her involvement in the community. In addition, upon our first meeting, Susan laid out the entire process with me, setting clear expectations/goals upfront, while listening attentively to my ideas and concerns. She is supremely organized and very communicative - - always answering my many text messages and emails within mere minutes (or less!). On top of that, she is a kind person and one can tell that she really enjoys the line of work she is in. Overall, I couldn't have asked for a better experience as a first-time home seller and I would certainly recommend her services to others.
Seller Rating:
Susan Pruden knows what she's doing and provided great service and value. If you are selling a home in Cheverly, MD, she's your woman.
Seller Rating:
Susen Prudent one of the best agents I have dealt with in my 20 years of real estate. She has an intimate grasp of neighborhoods and provide extensive data to help your decision making. I high recommend her.
Seller Rating:
Thanks Susan
Hope to do business with you again. I promise to make referrals.
Seller Rating:
Susan did a great job selling our house. We were under contract in 48 hours. Susan even took care of small details we did not anticipate since we were already living out of the state. She was a great communicator and always ready with answers and guidance.
Thank you Susan for working with us and for being so knowledgeable about the local sales market.
Seller Rating:
Susan was great! Always available and dealt with our questions and concerns quickly.
1000 Pennsylvania Ave SE
Washington, DC 20003
VIEW MAP
Phone: 202.546.0055
Fax: 202.546.0511
Mail: susan.pruden@c21nm.com
Web: https://www.c21nm.com/offices/washingtondc
Lic#: SP98372556